All Systems Operational
API Operational
90 days ago
99.99 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Marketing Site Operational
90 days ago
100.0 % uptime
Today
Email sending Operational
90 days ago
99.98 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 24, 2019
Resolved - We're continuing to monitor, but the DNS change will continue to propagate and bring us to full resolution over time.
May 24, 06:42 PDT
Monitoring - We are continuing to see issues with links in emails for a subset of customers. We have resolved the issue for new emails sent, and have changed our DNS settings so that links in older emails will continue to work. However, it will take up to 48 hours for that change to take effect.

The core issue is that DNS stopped resolving for link.m.convertkit.com on Thursday May 23rd at round 10PM UTC. After triaging, we set up m.convertkit.com using a new hosted zone, and that fix did work. However, our nameserver caching was set to 48 hours, which means that other DNS systems won't update their records for at most that amount of time. We're continuing to push our hosting provider to give us details about why the failure occurred on their end, and to see if they can correct the issue to fix link clicks for subscribers who are still seeing DNS issues.

Additionally, we have changed the url for links in emails going forward to not use the subdomain that is having problems.

We will update the incident as we get more information from our hosting provider.
May 24, 06:26 PDT
Resolved - This incident has been resolved.
May 24, 01:05 PDT
Investigating - We are investigating an issue where links in emails are not resolving for a small subset of users. It's a DNS issue, and we're working with our hosting provider to get to the bottom of it.
May 23, 18:49 PDT
May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Resolved - This incident has been resolved.
May 14, 08:35 PDT
Investigating - We are investigating an outage with one of our data storage system.
May 14, 07:40 PDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.