Live chat issues

Incident Report for ConvertKit

Resolved

Live chat is now back online.

Posted Jan 29, 2018 - 14:39 PST

Update

Our Live Chat tool, Olark, is reporting delays, causing most customers to get disconnected while chatting. We have suspended Live Chat for now while we wait for this issue to be resolved! Please contact us at help@convertkit.com in the meantime.

Posted Jan 29, 2018 - 11:32 PST

Identified

Some customers may disconnected on Live Chat due to our live chat tool, Olark experiencing delays.

Posted Jan 29, 2018 - 11:03 PST